Support
Need a hand? Email support@whowemet.com and we'll get back to you. Common questions below.
Does the person I meet need the app?
No. They enter their details on your phone or scan a QR — they get the photo and your card without installing anything.
How do I delete my account and data?
In the app, open Settings (the gear on the Moments screen) → Delete account. That permanently erases your profile, cards, contacts, photos, notes, and places.
How do I export my contacts?
From the People tab you can export everyone to CSV or vCard, so your contacts feed your address book and are never trapped in the app.
How do I block or report someone?
Open that person's screen to block them, or use "Report to us" to flag abuse. You can review blocked people in Settings.
Is my data private?
Yes. No facial recognition, ever. Your map, folders, and notes are visible only to you. See our Privacy Policy for details.
Why didn't my sign-in code arrive?
Codes are emailed and can take a minute — check spam. Still stuck? Email support@whowemet.com.